We describe herein a typical onboarding process for a new customer. Based on our experience we offer an onboarding package. This package includes a specific number of hours for communication, meetings and preparation between Moment and the customer. This is enough for an ordinary onboarding as described in the phases of implementation in this page. However, should the hours included in the onboarding be exceeded then Moment will bill for these hours which will be priced as per Moment’s consulting rate. The customer will be notified when the included hours have been used.